Refund policy

Last Updated: September 22, 2026

We want customers to have clear information about the return process before placing an order. This policy explains the applicable return period, product conditions, return process, and refund timing.

Return Window

Eligible return requests must be submitted within 30 calendar days after the order is delivered.

Requests submitted after the 30-calendar-day return period may not be eligible for a return.

Condition of Returned Products

Returned table runners and other eligible products must be unused, unwashed, unaltered, and free from visible signs of use or damage.

Products should be returned with their original packaging, tags, and included accessories when applicable.

How to Start a Return

To request a return, email service@wovenrootshome.shop within 30 calendar days after delivery.

Please include your order number, the name of the product you would like to return, and the reason for the return.

Our customer service team will provide the return instructions and return address after reviewing the request.

Return Shipping Costs

For a return that is not related to an incorrect, damaged, or defective product, the customer is responsible for the return shipping cost.

Original shipping charges are non-refundable. Standard shipping is currently provided at no charge, so there is no original standard shipping fee to reimburse.

Incorrect or Damaged Products

If you receive an incorrect, damaged, or defective product, contact service@wovenrootshome.shop within 7 calendar days after delivery.

Please provide your order number and clear photographs showing the product and the issue.

After reviewing the information, our customer service team will provide the applicable return or replacement instructions.

Refund Timing

Once an approved return has been received, the returned product will be reviewed and the applicable refund will be processed within 3 business days.

Refunds are issued to the original payment method used for the purchase.

After the refund is issued, the payment provider or financial institution may require an additional 3–10 business days to post the funds to the customer's account.